Refund policy

We offer a 14-day return policy, meaning you can request to return the product within 14 days of receiving it.

To be eligible for a return, the item must be in the same condition as when you received it: unworn, unused, with tags attached, and in its original packaging. You must also provide the invoice or other proof of purchase.

To initiate a return, please email us at pureperformance.hungary@gmail.com. Items should be returned to the following address: [INSERT RETURN ADDRESS]

If your return request is approved, we will send you a return shipping label and instructions on how and where to send the package. We do not accept items sent back to us without a prior return request.

You can contact us at any time regarding returns at pureperformance.hungary@gmail.com.

Product damage and other issues 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and take the necessary steps.

Exceptions / non-returnable items

Certain types of items cannot be returned. Examples include perishable goods (food, flowers, plants, etc.), custom-made items (such as made-to-order or personalized products), and personal hygiene products (such as beauty products). Furthermore, we do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or complaints regarding a specific product.

We are unable to accept returns of items purchased on sale or gift cards.

Exchange 

The fastest way to get the product you want is to return the item you received and—once it has been accepted back—purchase the desired product again.

14-day cooling-off period in the European Union

Regardless of the above, for products delivered within the European Union, you have the right to cancel your order or return the product without providing a reason within 14 days. The conditions mentioned above apply in this case as well: the product must be in the same condition as when you received it; it must not be worn or used, tags must not be removed, and it must be returned in its original packaging. You must also have the invoice or other proof of purchase.

Withdrawal from the contract

Refund

We will notify you once we have received and inspected the returned product and inform you whether your refund request has been approved. If approved, the refund will be issued within 10 business days using the same payment method you used for the original purchase. Please note that it may take some time for your bank or card issuer to process the refund and credit your account.

If you have not received the refund by the 15th day following the approval of your request, please contact us at: pureperformance.hungary@gmail.com.